Refund and returns Policy (online shops)
Exchanges for Defective Products
We understand that defects can sometimes occur despite our best efforts. If you receive a product that is defective, you may be eligible for an exchange. To be eligible for an exchange, the following conditions must be met:
– The product must be in its original packaging.
– The product must be unused and in the same condition as when you received it.
– You must initiate the exchange process within 03 days from the date of delivery.
– The product must be unused and in the same condition as when you received it.
– You must initiate the exchange process within 03 days from the date of delivery.
– You must provide proof of purchase.
How to Initiate an Exchange
To initiate an exchange for a defective product, please follow these steps:
– Contact our customer service team at newpathspa@gmail.com within 03 days of receiving the product.
– Provide your order number and a detailed description of the defect.
– Our customer service team will guide you through the exchange process, including instructions for returning the defective product.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer service team at newpathspa@gmail.com.
By making a purchase from www.theprivespa.com or its affiliates, you acknowledge that you have read, understood, and agreed to this return and refund policy.
Thank you for choosing us for your beauty product needs!